Ericha McEntire
Woods Cross, UT 84087
ericham14@gmail.com - 8013090465
Authorized to work in the US for any employer
WORK EXPERIENCE
Crew Leader
Wendy's - Bountiful, UT - April 2011 to July 2015
Responsibilities
Train new members.
Handle orders/cash register.
Take care of customer complaints.
Accomplishments
Promoted to Trainer.
Gained experience in Customer Services.
Skills Used
Taking Lead.
Strategy Skills.
Communication Skills.
Basic Math.
Customer Service Team Lead
Centurylink - Roy, UT - July 2011 to February 2013
Responsibilities
Assist Customers with billing issues, setting up new services, managing cal flow and AHT, reviewing calls (QA)
Accomplishments
I made employee of the month for satisfaction in Customer Services & promoted to Lead within 6months.
Skills Used
Communication Skills.
Computer skills.
Basic math.
Organization.
EDUCATION
High School Diploma in Diploma
Valley High - South Jordan, UT
2010 to 2011